Grading Submission Terms

These Grading Submission Terms apply to all grading submissions placed through The Card Raider. By placing a grading order, you acknowledge and agree to these terms.

Nothing in these terms is intended to exclude, restrict, or modify any rights or remedies you may have under the Australian Consumer Law (“ACL”) or any other applicable law.

1. The Card Raider’s Role

The Card Raider acts as a submission middleman service. Customers place their grading order with The Card Raider, send their cards to The Card Raider, and The Card Raider then forwards eligible submissions to PCG on the customer’s behalf.

The Card Raider does not perform the grading itself and does not control the final grade, grading standards, grading outcome, grading timeline, or any internal PCG decision-making process.

2. Order Requirement Before Sending Cards

Customers must place and pay for their grading order through The Card Raider before sending any cards.

Cards received without a completed order may be delayed, returned, or held pending clarification.

3. Submission Cut-Off and Monthly Dispatch Schedule

The Card Raider generally sends eligible submissions to PCG on the first Monday of each month.

To be included in that month’s dispatch, both payment and cards must be received by the 20th of the previous month.

If payment or cards are received after the cut-off date, the submission will roll into the next available monthly dispatch.

Dispatch dates are estimates only and may change due to public holidays, courier delays, incomplete submissions, stocktake, processing volume, payment issues, or other circumstances outside The Card Raider’s reasonable control.

4. Service Options and Turnaround Times

The Card Raider currently offers the following grading service options:

- Standard — $32 plus shipping
- Express — $52 plus shipping
- Same Day — $72 plus shipping

Estimated turnaround times are:

- Standard — 2 to 4 weeks
- Express — 1 week
- Same Day — 1 to 3 hours

All turnaround times are estimates only and begin from the date PCG receives the card, not from the date the customer places an order with The Card Raider and not from the date the cards are received by The Card Raider.

The Card Raider is not liable for delays caused by PCG, courier services, public holidays, peak submission periods, operational disruptions, or other factors outside its reasonable control.

5. Slab Style Options

The Card Raider currently offers the following slab styles:

- Standard
- Player Slab
- Player Slab Slim

All slab styles are charged at the same price based on the selected grading service.

If a selected slab style becomes unavailable, cannot be processed, or is changed by the grading provider’s requirements, The Card Raider may contact the customer to discuss available options or, where reasonable, process the submission using the closest available equivalent.

6. Customer Packaging and Submission Requirements

Customers are responsible for ensuring their cards are packed safely before sending them to The Card Raider.

The Card Raider recommends that each card be sent in a penny sleeve and a semi-rigid holder or top loader, with outer packaging sufficient to protect the contents during transit.

Customers should also keep cards in the same order as submitted and include their full name and order number with the submission.

The Card Raider is not responsible for damage that occurs before cards are received by The Card Raider, including damage arising from poor packaging, inadequate protection, or courier handling during inbound transit.

7. Declared Information and Customer Responsibility

Customers are responsible for ensuring that all order details, card information, declared values, service selections, slab selections, shipping information, and other submission details are complete and accurate.

The Card Raider may rely on the information provided by the customer when preparing and lodging the submission.

The Card Raider is not responsible for losses, delays, additional charges, or submission issues caused by inaccurate, incomplete, or misleading information supplied by the customer.

8. Inspection and Verification

Upon receipt, The Card Raider may inspect cards for the limited purpose of checking that the submission appears to match the customer’s order and to organise the submission for processing.

This check is administrative only. It does not amount to authentication, condition verification, grading advice, or a guarantee that the card will be accepted, graded, or receive any particular result from PCG.

9. Grading Outcomes

All grading outcomes are determined solely by PCG.

The Card Raider does not guarantee that a card will receive any minimum grade, qualify for any particular slab outcome, avoid rejection, or meet the customer’s expectations.

Refunds, credits, or compensation will not be provided merely because a customer is dissatisfied with a grade, subgrade, label outcome, encapsulation result, or any other grading decision made by PCG.

10. Fees and Refunds

Grading fees, handling charges, and related submission charges are generally non-refundable once the submission process has commenced.

For the purpose of these terms, the submission process may be taken to have commenced once The Card Raider has begun processing the customer’s order, prepared the cards for submission, or allocated the submission to an upcoming dispatch.

Refund requests before that point may be considered in accordance with The Card Raider’s Returns & Refunds Policy and any applicable law.

Where rights arise under the ACL, those rights continue to apply.

11. Returned, Rejected, or Unprocessed Cards

In some circumstances, a card may be rejected, returned ungraded, or otherwise not processed by PCG.

Where this occurs, The Card Raider will handle the return of the card in accordance with the outcome communicated by PCG and the circumstances of the order.

The Card Raider is not responsible for PCG’s decision to reject, refuse, reclassify, or otherwise not grade a card, except to the extent caused directly by The Card Raider’s own error.

12. Risk and Liability

Risk in cards sent to The Card Raider remains with the customer until the cards are physically received by The Card Raider.

Risk in graded cards returned to the customer passes in accordance with the applicable shipping method and carrier delivery confirmation, subject to any rights that cannot be excluded by law.

To the maximum extent permitted by law, The Card Raider is not liable for indirect, incidental, consequential, or special loss arising from a grading submission, including loss of opportunity, loss of market value, disappointment with grade outcome, or delay caused by third parties.

Nothing in these terms limits liability where liability cannot be excluded under applicable law.

13. Return Shipping

Once graded cards are returned to The Card Raider, they will be packed and returned to the customer using the selected return shipping option.

Customers are responsible for ensuring that their shipping details are correct and up to date.

The Card Raider is not responsible for delays, failed delivery, or loss caused by incorrect shipping information provided by the customer.

14. Contact

For all grading submission enquiries, please contact:

support@thecardraider.com.au

15. Australian Consumer Law

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law.

For major failures with the service, you are entitled:
- to cancel your service contract with us; and
- to a refund for the unused portion, or to compensation for its reduced value.

You are also entitled to be compensated for any other reasonably foreseeable loss or damage.

If the failure does not amount to a major failure, you are entitled to have problems with the service rectified in a reasonable time and, if this is not done, to cancel your contract and obtain a refund for the unused portion of the contract.

You are also entitled to the rights and remedies available under the ACL in relation to goods supplied as part of the service.

Last updated 17/03/2026