Privacy Policy

The Card Raider (“we,” “our,” “us”) values your privacy. This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you visit, use, or make a purchase from https://thecardraider.com.au (the “Site”).

Our store is hosted on Shopify, which provides the ecommerce platform that allows us to sell our products and services to you. As a result, some of your personal information may be collected, processed, stored, or disclosed through Shopify and its related services in order to support the operation of our store, payment processing, checkout, fraud prevention, analytics, and related ecommerce functionality.

Nothing in this Privacy Policy is intended to exclude, restrict, or modify any rights you may have under the Privacy Act 1988 (Cth), the Australian Privacy Principles (“APPs”), or any other applicable law.

1. Information We Collect

We may collect personal information that is reasonably necessary for our functions and activities, including:

Personal Details
- name
- email address
- phone number
- billing address
- shipping address

Order and Transaction Information
- products purchased
- order history
- payment status
- shipping and fulfilment details

Payment Information
Payment details are processed securely through Shopify and our payment service providers. We do not store your full credit card or debit card details on our servers unless expressly stated.

Technical Information
- IP address
- browser type
- device type
- operating system
- website usage data
- referring websites or links

Cookies and Tracking Data
We may use cookies, pixels, and similar technologies to support website functionality, analytics, security, and marketing.

2. How We Collect Information

We may collect personal information when you:

- visit or browse our Site
- place an order
- contact us by email or through our contact form
- subscribe to newsletters or marketing communications
- interact with our website, advertisements, or social media pages
- use grading submission or customer support services

Some information may also be collected automatically through Shopify, cookies, analytics tools, and similar technologies.

3. How We Use Your Information

We may use your personal information to:

- process and fulfil orders
- communicate with you about your order, account, enquiries, or support requests
- provide grading submission and related customer services
- send newsletters, promotions, or marketing communications where you have opted in or where otherwise permitted by law
- improve our Site, services, product offering, and customer experience
- conduct analytics, fraud prevention, security monitoring, and performance tracking
- comply with legal obligations and resolve disputes

4. Disclosure of Personal Information

We do not sell your personal information.

We may disclose your personal information to trusted third parties where reasonably necessary for our business operations, including:

- Shopify and related ecommerce platform providers
- payment processors and payment gateways
- shipping, delivery, and fulfilment providers
- website, hosting, and IT service providers
- analytics and marketing providers
- fraud prevention and security providers
- professional advisers, insurers, or legal representatives where required
- government, regulatory, or law enforcement authorities where required by law

Where we disclose personal information to third-party providers, we take reasonable steps to ensure that those providers handle information appropriately.

5. Overseas Disclosure

Some of our third-party providers, including Shopify and other ecommerce, analytics, advertising, payment, email, or cloud service providers, may store or process personal information outside Australia.

Where personal information is disclosed overseas, we will take reasonable steps to ensure the information is handled in accordance with applicable Australian privacy requirements where required by law.

6. Marketing and Remarketing

If you opt in to receive newsletters, promotions, or marketing communications, we may contact you by email or other permitted channels.

You may unsubscribe from marketing communications at any time by using the unsubscribe link in the message or by contacting us at support@thecardraider.com.au.

We may also use cookies, pixels, analytics tools, and remarketing technologies to show you relevant advertisements on third-party platforms based on your interactions with our Site.

7. Cookies and Tracking Technologies

We may use cookies and similar technologies to:

- enable core website functionality
- remember user preferences
- analyse website traffic and performance
- improve user experience
- support security and fraud prevention
- deliver or measure advertising and remarketing

You can manage or disable cookies through your browser settings, although doing so may affect the functionality of some parts of the Site.

8. Security of Personal Information

We take reasonable steps to protect the personal information we hold from misuse, interference, loss, and unauthorised access, modification, or disclosure.

These steps may include:

- SSL or similar encryption technologies
- secure payment processing through Shopify and third-party providers
- access controls and account protections
- internal business practices designed to limit unauthorised access

However, no method of transmission over the internet or electronic storage is completely secure.

9. Access, Correction, and Privacy Requests

You may request access to the personal information we hold about you, and you may request that we correct inaccurate, out-of-date, incomplete, irrelevant, or misleading personal information.

You may also contact us to:
- withdraw consent to marketing communications
- ask questions about how we handle your personal information
- make a privacy complaint

To make a request, please contact us at support@thecardraider.com.au.

10. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including to:
- provide products and services
- maintain business and transaction records
- comply with legal, accounting, tax, or regulatory obligations
- resolve disputes
- enforce our agreements and policies

When personal information is no longer required, we will take reasonable steps to destroy it or de-identify it where appropriate.

11. Third-Party Services and Links

Our Site may contain links to third-party websites, platforms, or services. We are not responsible for the privacy practices of those third parties, and we encourage you to review their privacy policies separately.

Shopify’s handling of personal information is also subject to Shopify’s own privacy documentation.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business practices, technology, legal obligations, or service providers.

Any updated version will be posted on this page with a revised effective date.

13. Contact Us

If you have any questions, requests, or complaints about this Privacy Policy or how we handle your personal information, please contact us at:

support@thecardraider.com.au