Returns & Refunds

At The Card Raider, we are committed to providing quality products and a smooth shopping experience. Please read this Returns & Refunds Policy carefully before making a purchase.

Nothing in this policy is intended to exclude, restrict, or modify any rights or remedies you may have under the Australian Consumer Law (“ACL”) or any other applicable law. Where goods fail to meet a consumer guarantee, you may be entitled to a repair, replacement, refund, compensation, or other remedy as provided by law.

1. General Policy

Except where required by law, we do not offer returns, refunds, or exchanges for change of mind, including where you:

- ordered the wrong item
- no longer want the item
- changed your mind after purchase
- found the item elsewhere or at a lower price
- made an incorrect selection, including quantity, variant, or product type

This policy applies to all products sold through https://thecardraider.com.au, including but not limited to trading cards, sealed products, and accessories.

2. Cancellations and Restocking Fees

We understand mistakes can happen when placing orders.

Discretionary cancellation requests made before dispatch may be approved subject to a 5% cancellation/restocking fee. This fee is intended to cover payment processing costs, administrative handling, and inventory management.

Any applicable fee will be deducted from the amount refunded.

This cancellation/restocking fee does not apply where a refund or other remedy is required by law.

By placing an order on our Site, you acknowledge and agree to this policy.

3. Preorders

Except where required by law, all preorders are final sale and cannot be cancelled or refunded once placed.

Release dates provided are estimates only and may change based on distributor, manufacturer, or supplier updates.

If The Card Raider is unable to fulfil your preorder, you will be offered an appropriate remedy, including a full refund where applicable.

4. Damaged, Incorrect, or Missing Items

If possible, please notify us within 48 hours of delivery if your order is incorrect, damaged, incomplete, or missing items so that we can assess the issue promptly.

To assist with your claim, please provide:

- your full name
- your order number
- a description of the issue
- clear photos showing the damage, incorrect item, packaging, shipping label, or any other relevant evidence

Please send all claims to: support@thecardraider.com.au

Where required by law, we will provide an appropriate remedy in accordance with the ACL. Depending on the circumstances, this may include a repair, replacement, refund, or another remedy required or permitted by law.

We may request sufficient information and evidence to properly assess the claim.

5. Lost or Undelivered Packages

If your order is marked as delivered but has not been received, or if it is significantly delayed, please contact us promptly.

We may open an investigation with the relevant courier or postal provider. Investigation timeframes may vary depending on the carrier.

If the courier confirms the package has been lost in transit, we will provide an appropriate remedy in accordance with the ACL and the circumstances of the order, including a replacement if available or a refund where applicable.

We are not liable for packages lost, delayed, or misdelivered due to incorrect or incomplete shipping information provided at checkout.

6. Return Shipping Costs

If a return is approved because an item is faulty, damaged, incorrect, or not as described, we will comply with our obligations under the ACL regarding the appropriate remedy, including return shipping where applicable.

For any discretionary return or cancellation not required by law, shipping costs remain the customer’s responsibility unless otherwise agreed.

7. How to Request a Refund or Lodge a Claim

To request a refund, return, exchange, or other assistance, please email support@thecardraider.com.au with the following details:

- full name
- order number
- description of the issue
- photos or other supporting evidence, if applicable

Please do not return any item without prior approval and return instructions from us.

We aim to respond to refund and return enquiries within 3–5 business days.

8. Processing of Refunds

If a refund is approved, it will be processed to your original payment method unless otherwise agreed or required by law.

Please allow 7–10 business days for the refund to appear, depending on your bank or payment provider.

9. Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Last updated 17/03/2026